1. Who we are
XIA Configuration Academy provides independent instructor-led training and consulting for teams using XIA Configuration Server. We are not affiliated with, endorsed by, or acting on behalf of the software vendor.
2. Bookings and confirmation
An enquiry is not a booking. A place or engagement is confirmed once we send a written confirmation with dates, scope and price, and you accept it in writing. Prices quoted on the site are per attendee and exclude VAT unless stated otherwise.
3. Payment
Invoices are issued on confirmation and payable within 30 days unless your confirmation states different terms. We may withhold access to sessions, labs or recordings while an invoice is overdue.
4. Changes and cancellation
You may reschedule a booking at no charge up to 14 days before the first session. Cancellations inside 14 days are charged at 50% of the fee; inside 5 days, in full. Attendee substitutions are free at any time.
If we must reschedule for reasons within our control, you may take the new dates or receive a full refund.
5. Delivery and your environment
Courses are delivered remotely in our lab environment unless we agree to use your own systems. Where we work in your environment, you are responsible for providing timely access, appropriate credentials and change approvals. We follow least-privilege practice and do not require standing administrative access outside agreed sessions.
6. Materials and recordings
Course materials, runbooks and session recordings are licensed to your organisation for internal use. Please do not redistribute, resell or publish them externally. Scripts and report templates we build for you are yours to use, adapt and keep.
7. Confidentiality
Information you share about your estate, configuration and business is treated as confidential and used only to deliver the engagement. We are happy to sign your own NDA.
8. Liability
We deliver our services with reasonable skill and care. Nothing in these terms limits liability where the law does not allow it. Otherwise, our total liability for an engagement is limited to the fees paid for that engagement, and we are not liable for indirect or consequential loss.
9. Contact
Questions about these terms? Send them through the enquiry form on our home page and we will reply within one business day.